Thank you for your Happy Paws purchase! Please read the following policies regarding product returns, exchanges, and refunds carefully:
60-Day Guarantee:
You may return unopened products (or items containing a reasonable amount of the unused product), in the original packaging within 60 days from the date on which the order was placed for a refund of the purchase price. (See Return Policy below for details.)
Return Policy:
As noted above, you may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date which the order was placed, for a refund of the purchase price. Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at info@happypaws.com and we’ll be happy to help.
Return Processing:
For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). Shipping charges are non-refundable.
Damaged Items:
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Exchange Policy:
You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.
Follow These Steps to Return Your Product
- Go to “My Account”
- Click “Order Return”
- Select the product you would like to return
- Answer the questions on the dropdown menu regarding why you are returning your product
- Click “Next”
- Choose how you would like to return your product
- Review your return and click “Submit”
- Follow the instructions to print your return label, pack up your product, and drop off your package
- Congrats, you’re done. Go pet your dog!
- If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
- Refunds will be processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.